1 Introduction and applicability
ek3333Welcome to ek3333's Privacy Policy. This policy explains how we collect, use, store, and protect your personal information. By using the ek3333 website or mobile application, you agree to this Privacy Policy.
We are committed to providing a safe and transparent gaming environment for users in Bangladesh. Protecting your privacy is not just a business obligation — it is a core value. Every member's data is a matter of trust, and we work tirelessly to honour that trust.
This Privacy Policy applies to all ek3333 services — including slots, fish games, Sports Betting, Live Casino, and download services. If you disagree with any part of this policy, we recommend that you discontinue use of our services.
2 What Information We Collect
Ek3333 collects your information in several ways. Below is a detailed breakdown of what we collect and when:
Information collected at registration:
- Full name and date of birth
- Mobile number and email address (if applicable)
- Username and password (encrypted)
- Address and district/division
Information collected during verification:
- National ID (NID) or passport copy
- Selfie or photo (for identity verification)
- Proof of address documents
Automatically collected information:
- IP address and device information
- Browser type and operating system
- Login time and gaming history
- Transaction records and payment method details
| Data type | Reason for Collection | Status |
|---|---|---|
| Name and contact details | For account creation and communication purposes. | Mandatory |
| Identification document | Age and identity verification | Mandatory |
| Payment information | Deposit and withdrawal process | Mandatory |
| Device information | Security and fraud prevention | Automatic |
| Gaming history | Responsible gaming monitoring | Automatic |
3 Purpose of data use
ek3333 Your information is used only for specific, legitimate purposes. Below is a transparent overview of how we use your data:
- Account management: To handle registration, login, profile updates, and account security.
- Payment processing: To process deposits, send withdrawals, and maintain transaction records.
- Identity verification: For age verification, KYC processes, and fraud prevention.
- Service improvement: To personalise your gaming experience and develop new features.
- Support services: To address your complaints and resolve any issues.
- Legal obligations: To meet regulatory requirements and ensure legal compliance.
- Responsible gaming: To monitor gaming patterns and help prevent gambling addiction.
- Promotions and bonuses: To inform you of applicable offers and rewards (only with your consent).
4 Data retention and security
Ek3333 follows industry-leading security standards to protect your data. Our servers are monitored 24 hours a day and backed up on a regular basis.
Our security measures include:
- 256-bit SSL/TLS encryption — full protection during data transfer.
- Password bcrypt hashing — no one can view your password in plain text.
- Two-factor authentication (2FA) — an additional layer of security.
- Firewall and DDoS protection — defense against external attacks.
- Routine security testing and patch updates.
Data retention period: All data is retained for as long as your account remains active. Even after closure, certain records may be kept for up to 5 years where required by law.
5 Cookies Policy
ek3333 The website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
The types of cookies we use:
- Essential cookies: Essential for login sessions and security. These cannot be disabled.
- Functional cookies: To remember language preferences and layout settings.
- Analytics cookies: To understand site usage — completely anonymous.
You can delete or block cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some features on the site.
6 Sharing data with third parties
Ek3333 never sells your information. However, in certain circumstances, limited data may be shared with trusted partners:
- Payment provider: Mobile Banking, Nagad, Rocket — used only to process transactions.
- Game providers: Game results and betting data — used for game management purposes.
- Security services: To prevent fraud and money laundering.
- Legal authorities: Under a court order or directive from a regulatory authority.
7 Your Data Rights
As an ek3333 member, you have several important rights over your own data. We respect these rights and are committed to helping you exercise them.
To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.
8 Children's Privacy
ek3333 Strictly prohibits access by anyone under the age of 18. We do not knowingly collect any information from minors.
- Age is verified at the time of registration.
- If a minor is identified, the account will be closed immediately.
- If a parent or guardian believes their child has registered, please notify us immediately.
9 International Data Transfers
Ek3333's servers are primarily located in Asia. In some cases, however, data may be transferred to other countries for technical or operational reasons. In such cases:
- All transfers are carried out using industry-standard encryption.
- The receiving party must maintain the same or higher security standards.
- All applicable laws of the destination country are complied with when transferring data.
10 Policy changes and updates
Ek3333 reserves the right to update this Privacy Policy as needed. In the event of significant changes:
- A notice will be posted on the website's main page.
- An SMS may be sent to your registered mobile number.
- The "Last Updated" date at the top of the page will reflect the change.
Continued use of the site after any changes constitutes acceptance of the updated policy. We recommend visiting this page regularly to stay informed.
11 Contact & Complaints
You can contact us with any privacy-related questions, requests, or complaints. Our dedicated Privacy Team will treat your matter with the seriousness it deserves.
We take every complaint seriously and are committed to providing a written response within 30 business days.